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Troubleshooting tips for launching the Microsoft Store
Check and update your Windows version
Update your operating system to the latest Windows software, if available. HP Smart is compatible with Windows 10 version 1809 or higher and Windows 11. To check for updates, select “Start” > “Settings” > “Windows Update”. Select “Check for updates”.
Disconnect from a VPN
Apps from the Microsoft Store might not install when connected to a VPN. Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Skip Microsoft account creation
If prompted to create or sign in to a Microsoft account, close the window. You will be able to open the app store anyway. A Microsoft account is not required in order to install or use HP Smart. HP Smart is free software for printer set-up and use.
Install Smart software and drivers on each mobile device or computer that you want to print from. Add the printer on the new device.
Need additional help with set-up? Visit Printer Support